CRT-261 Valid Braindumps Book & Test CRT-261 Engine Version - Salesforce CRT-261 Latest Exam Certification Cost.Html/?Fd=AHR0CDovL3D3Dy5KZWxldi5HdC9PbmRleC5WaHA= - Delev

On the other hand, Software version of our CRT-261 Valid Braindumps Book practice questions is also welcomed by customers, especially for windows users. As for PPT online version, as long as you download the app into your computer. You can enjoy the nice service from us. It will just need to take one or two days to practice Salesforce CRT-261 Valid Braindumps Book test questions and remember answers. You will free access to our test engine for review after payment. In the course of your study, the test engine of CRT-261 Valid Braindumps Book actual exam will be convenient to strengthen the weaknesses in the learning process.

So the CRT-261 Valid Braindumps Book exam is a great beginning.

As a consequence you are able to keep pace with the changeable world and remain your advantages with our CRT-261 - Certification Preparation for Service Cloud Consultant Valid Braindumps Book training braindumps. Besides, we guarantee that the CRT-261 Valid Visual Cert Exam exam questions of all our users can be answered by professional personal in the shortest time with our CRT-261 Valid Visual Cert Exam study dumps. One more to mention, we can help you make full use of your sporadic time to absorb knowledge and information.

If you put just a bit of extra effort, you can score the highest possible score in the real CRT-261 Valid Braindumps Book exam because our CRT-261 Valid Braindumps Book exam preparation dumps are designed for the best results. Start learning the futuristic way. CRT-261 Valid Braindumps Book exam practice software allows you to practice on real CRT-261 Valid Braindumps Book questions.

Salesforce CRT-261 Valid Braindumps Book - It is your right time to make your mark.

Now, let us show you why our CRT-261 Valid Braindumps Book exam questions are absolutely your good option. First of all, in accordance to the fast-pace changes of bank market, we follow the trend and provide the latest version of CRT-261 Valid Braindumps Book study materials to make sure you learn more knowledge. Secondly, since our CRT-261 Valid Braindumps Book training quiz appeared on the market, seldom do we have the cases of customer information disclosure. We really do a great job in this career!

To prevent you from promiscuous state, we arranged our CRT-261 Valid Braindumps Book learning materials with clear parts of knowledge. Besides, without prolonged reparation you can pass the CRT-261 Valid Braindumps Book exam within a week long.

CRT-261 PDF DEMO:

QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D

QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E

QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

Microsoft AZ-400-KR - So 20-30 hours of study is enough for you to deal with the exam. They always treat customers with courtesy and respect to satisfy your need on our Huawei H29-221_V1.0 exam dumps. How can our The Open Group OGA-032 practice materials become salable products? Their quality with low prices is unquestionable. Google Professional-Cloud-DevOps-Engineer - Our software is equipped with many new functions, such as timed and simulated test functions. The questions and answers of our Oracle 1z1-076 study tool have simplified the important information and seized the focus and are updated frequently by experts to follow the popular trend in the industry.

Updated: May 28, 2022