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CIS-ITSM PDF DEMO:

QUESTION NO: 1
Which of the following record types would you use in order to propose a new standard change template?
A. Catalog Item
B. Record Producer
C. Order Guide
D. Content Item
Answer: B

QUESTION NO: 2
An administrator has unchecked the "Enable content pack creation" checkbox after users had created content packs.
What is the impact of this change?
A. Users can modify the description and title of existing packs.
B. The Clone & Customize button will continue to be available.
C. Users can continue to edit the contents of existing packs.
D. All existing content packs will be deleted.
Answer: A

QUESTION NO: 3
According to ServiceNow recommendations, the user who makes a service request should be informed about the expectations for approval and delivery.
A. True
B. False
Answer: A

QUESTION NO: 4
What is the purpose of the "Attachment Link" check box in the knowledge article form?
A. It adds the article as a link to another article.
B. It allows downloading the article without opening the article standard view.
C. It inserts a hyperlink to the article which can be linked to another article, ServiceNow page, or external content.
D. It attaches the article to the email notifications that are linked with it.
Answer: B

QUESTION NO: 5
What is the purpose of "reassignment_count" field in incident table?
A. It stores the number of times the "Assignment group" value changed.
B. It stores the number of times the "Assigned to" value changed.
C. It stored the number of times the incident was reassigned to the caller.
D. It stored the number of times the incident was reopened by the caller.
Answer: A

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Updated: May 28, 2022